ADVERSE EVENT RESPONSE TEAM TRAINING
a 2.5-hour seminar for physicians and medical team members
This interactive training prepares you to address the special needs of patients, families, and peers following an adverse event. Learn how to prepare for and deliver a compassionate and empathetic apology, when applicable, and develop an ongoing care plan for the patient and family affected by an unexpected or poor outcome.
2011
Thu. Oct. 13 Richland 5:30 pm – 8:45 pm
Tue. Oct. 25 Seattle 5:30 pm – 8:45 pm
Tue. Nov. 15 Everett 5:30 pm – 8:45 pm
PATIENT SAFETY AND THE MEDICAL OFFICE STAFF
a two-hour seminar for the medical office team
This two-hour seminar covers today’s hot-button issues in medical management: treatment of minors, HIPAA and HITECH, policies and procedures, and communication after an unexpected outcome. It will help staff at all levels to recognize patient-safety weak points and reduce exposure to malpractice claims.
2011
Thu. Oct. 20 Everett 11:30 am – 2:00 pm
Thu. Oct. 20 Richland 8:30 am – 11:00 am
Thu. Oct. 27 Tacoma 11:30 am – 2:00 pm
Thu. Oct. 27 Twin Falls 8:30 am – 11:00 am
Thu. Nov. 3 Yakima 8:30 am – 11:00 am
Wed. Nov. 9 Olympia 11:30 am – 2:00 pm
Thu. Nov. 17 Spokane 8:30 am – 11:00 am
Thu. Dec. 1 Lynnwood 11:30 am – 2:00 pm
PROMOTING PATIENT RESPONSIBILITY AND OTHER TOPICS IN RISK MANAGEMENT
a two-hour seminar for physicians who see patients
Building accountability into your practice can enhance patient relationships while reducing liability and compliance problems. The focus of this seminar is on overcoming communication barriers with patients who are non-English-speaking, disabled, elderly, or who have suffered an adverse outcome. Significant changes required by the HITECH provisions of HIPAA will also be covered.
2011
Wed. Oct. 26 Twin Falls 5:45 pm – 8:15 pm
Thu. Nov. 3 Vancouver 5:45 pm – 8:15 pm
Tue. Dec. 6 Seattle 5:45 pm – 8:15 pm
Thu. Dec. 8 Bellevue 5:45 pm – 8:15 pm
Enrollment is limited, so early registration is encouraged. For more information on risk management seminars, contact the Risk Management Department at 1-800-962-1399 or risk@phyins.com. If you are a member, you can register at www.phyins.com. If you don’t see a seminar in your location, look for future seminar dates on updated brochures regularly sent to all members. You can also visit www.phyins.com for up-to-date seminar offerings and registration.