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Perioperative Series: Communication in the OR
In the operating room, patient safety depends on high quality communication and shared knowledge among the surgical team. Several factors in this setting can contribute to communication failures like time constraints, shift changes, environmental barriers, the complex nature of surgical procedures, and clashing communication styles. All members of the surgical team must understand the risks to patient safety associated with communication failures, what information must be communicated and when, and how to use an assertive communication style.
The goal of this course is to equip nurses and CSTs with best practices for effectively communicating in the operating room.
Describe best practices for facilitating communication in the OR.
Identify four communication styles and which style is most effective for ensuring patient safety.
List common barriers to effective communication in the OR.
Preceptor: An Overview of the Essentials
The role of a preceptor is vital to an organization’s ability to efficiently and effectively onboard an individual to a new department or work unit. This course is designed to include principles and practices for precepting new employees across healthcare settings. It introduces the learner to the fundamentals of the preceptor role and provides best practices for being an effective preceptor. Preceptors exhibit professionalism and best practices in their work units. Being a preceptor requires skill, talent, and preparation to yield the best outcomes.
Recognize the importance of interpersonal and communication skills for the preceptor role.
Identify the leadership principles and styles of leadership for the preceptor role.
Define self-care and resilience for the preceptor role.
Quality Series: Safety First - Culture and Patient Impact
A ‘culture of safety’ is an often-heard term in clinical settings. Most patients require complex care, with many interprofessional teams working together. Large patient volumes, an expectation for rapid delivery of care, the consumer’s ability to choose providers, and government reimbursements all drive acute care facilities to invest in preventing or reducing errors. Improving safety is beneficial to the patient primarily, with less risk of injury or death, but also to the facility and staff, improving retention and job satisfaction, with the added benefit of extensive cost-savings.
Describe the identifying factors and benefits to a culture of safety.
Discuss organizations responsible for driving patient safety changes on a national level.
Evaluate barriers to patient safety, and how these can be reduced or eliminated.
Structured Communication for Healthcare Providers
This lesson will describe, in detail, 1 of the structured communication strategies that is used frequently in high-stakes situations: The ISBAR+R method. Appropriate use of this method can help healthcare providers avoid preventable errors by improving the effective communication of timely, accurate, and pertinent information among all members of the healthcare team.
Define the steps of ISBAR+R. Outline the benefits of structured communication tools.
Explain the inherent risks of poor communication among healthcare teams. Identify barriers to effective communication.
Organize patient information using the ISBAR+R format in routine, urgent, and emergent situations.
The Role of Risk Management: A Quality Perspective
The role of risk management has a significant impact on the quality outcomes of acute care organizations. It includes systems and validated processes aimed at assessing and developing interventions to mitigate risk factors and optimize quality outcomes. HCPs are stakeholders in the risk management process and can benefit from understanding risk management strategies and objectives. In this course, you will learn about risk management in the acute care setting.
The goal of this course is to provide healthcare professionals in acute care settings with information to enhance their understanding of the role they play in risk management along with proven strategies for ensuring quality outcomes in their professional practice in acute care settings.
Identify the importance of risk management, the processes, and tools used in risk management in the acute care setting.
Identify at least two concrete strategies for enhancing quality outcomes.
Understanding HIPAA for Licensed Professionals
The federal Health Insurance Portability and Accountability Act (HIPAA) was implemented in 1996 and has evolved significantly. While HIPAA regulations have many varying components, the part of HIPAA most relevant to healthcare professionals centers around protecting an individual’s healthcare information. Because you play a key role in the production of healthcare information, you play a key role in its protection.
This course aims to provide licensed professionals with an understanding of HIPAA, privacy, and security.
Describe the intent of HIPAA.
Apply professional practices that protect privacy.
Recognize practices that protect the security of electronic protected health information.
Wrong-Site Surgery: Prevention
Wrong-site surgery (WSS) has been consistently ranked among the top four most reported sentinel events in the U.S. healthcare system for 5 years in a row, as reported in the Joint Commission’s annual sentinel events report in 2023. Despite being classified as a "never event," the occurrence of WSS is still alarmingly high. These events are both shocking and damaging to the public's trust in the healthcare system.
This course provides physicians, nurses, and surgical technologists with knowledge of evidence-based practices for preventing wrong-site surgeries.
Identify risk factors that can lead to wrong-site surgery. Recall the steps of the Universal Protocol and the components of the World Health Organization's Surgical Safety Checklist. Summarize evidence-based strategies for preventing wrong-site surgeries.