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Quality Series: Safety First - Culture and Patient Impact
A ‘culture of safety’ is an often-heard term in clinical settings. Most patients require complex care, with many interprofessional teams working together. Large patient volumes, an expectation for rapid delivery of care, the consumer’s ability to choose providers, and government reimbursements all drive acute care facilities to invest in preventing or reducing errors. Improving safety is beneficial to the patient primarily, with less risk of injury or death, but also to the facility and staff, improving retention and job satisfaction, with the added benefit of extensive cost-savings.
Describe the identifying factors and benefits to a culture of safety.
Discuss organizations responsible for driving patient safety changes on a national level.
Evaluate barriers to patient safety, and how these can be reduced or eliminated.
Structured Communication for Healthcare Providers
This lesson will describe, in detail, 1 of the structured communication strategies that is used frequently in high-stakes situations: The ISBAR+R method. Appropriate use of this method can help healthcare providers avoid preventable errors by improving the effective communication of timely, accurate, and pertinent information among all members of the healthcare team.
Define the steps of ISBAR+R. Outline the benefits of structured communication tools.
Explain the inherent risks of poor communication among healthcare teams. Identify barriers to effective communication.
Organize patient information using the ISBAR+R format in routine, urgent, and emergent situations.
Substance Use in the Workplace for Managers
Substance use in the workplace carries a stigma, causing difficulties in seeking help and impacting employee satisfaction, turnover, productivity, and insurance claims. Supervisors play a unique role in the success of a drug-free workplace policy. They are often the first to identify a potential problem.
This course provides healthcare professionals, managers, and leaders with an understanding of the competencies needed to identify and manage employees with substance use issues.
Discuss specific indicators that an employee has substance use issues.
Recognize your responsibilities as a manager regarding substance use, including the legal aspects of substance use in the workplace.
The Professional Nurse and Social Media
For many of us, social media is a fun way to stay in touch with friends and family. We share photos and stories with people across town and around the world. However, nurses need to be cautious as they engage in social media as it can affect their careers in ways never imagined. Content taken in the wrong context can damage a nurse’s professional reputation.
Recognize commonly used social media platforms.
Identify the risks and benefits of using social media for professional and personal purposes.
Indicate best practices for communicating effectively and ethically on social media platforms.
The Role of Risk Management: A Quality Perspective
The role of risk management has a significant impact on the quality outcomes of acute care organizations. It includes systems and validated processes aimed at assessing and developing interventions to mitigate risk factors and optimize quality outcomes. HCPs are stakeholders in the risk management process and can benefit from understanding risk management strategies and objectives. In this course, you will learn about risk management in the acute care setting.
The goal of this course is to provide healthcare professionals in acute care settings with information to enhance their understanding of the role they play in risk management along with proven strategies for ensuring quality outcomes in their professional practice in acute care settings.
Identify the importance of risk management, the processes, and tools used in risk management in the acute care setting.
Identify at least two concrete strategies for enhancing quality outcomes.
What Managers Need to Know About Sexual Harassment
This course is designed to provide greater awareness of sexual harassment in the workplace, steps to take to prevent it, and methods to deal with it if it does occur. The course will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, and investigation procedures.
Describe the laws regarding sexual harassment and the investigation process of a sexual harassment claim. Explain the differences between the types of sexual harassment. Identify both employee and non-employee rights regarding sexual harassment. Recognize your role in preventing, recognizing, investigating, and taking corrective action concerning sexual harassment in the workplace.
Wrong-Site Surgery: Prevention
Wrong-site surgery (WSS) has been consistently ranked among the top four most reported sentinel events in the U.S. healthcare system for 5 years in a row, as reported in the Joint Commission’s annual sentinel events report in 2023. Despite being classified as a "never event," the occurrence of WSS is still alarmingly high. These events are both shocking and damaging to the public's trust in the healthcare system.
This course provides physicians, nurses, and surgical technologists with knowledge of evidence-based practices for preventing wrong-site surgeries.
Identify risk factors that can lead to wrong-site surgery. Recall the steps of the Universal Protocol and the components of the World Health Organization's Surgical Safety Checklist. Summarize evidence-based strategies for preventing wrong-site surgeries.