Physicians Insurance
1-800-962-1399 Create Account
  
SHARE:  

Leading WellTM Provider Support

Our Leading Well Provider Support Services promote clinician wellness and resilience by offering innovative coaching, education, consultation, and resources. Our goal is to help clinicians practice self-care, maintain a good work/life balance, and gain wisdom from their experience of an adverse event or litigation. 


Never worry alone

Contact Risk Management for additional and individualized provider support resources, at (800) 962-1399 or risk@phyins.com.
1:1 Support CME Consultation Publications

1:1 Support

Physicians Insurance offers confidential coaching for clinicians to ease the emotional impact of adverse events or litigation. We provide one-on-one support through two key programs:
  • Peer Support: This program provides confidential, peer-to-peer support for clinicians. The program’s Peer Consultants have experienced adverse events and/or litigation themselves and have been specially trained to support their colleagues.
  • Litigation Support: Ron Hofeldt, MD, our Director of Physician Affairs and an expert on litigation stress syndrome, provides members and their spouses confidential coaching.



Adobe PDF Peer Support
This program provides confidential, peer-to-peer support for clinicians. The program’s Peer Consultants have experienced adverse events and/or litigation themselves and have been specially trained to support their colleagues.
Litigation Support Litigation Support
Ron Hofeldt, MD, our Director of Physician Affairs and an expert on litigation stress syndrome, provides members and their spouses confidential coaching.

 

Education for CME Credit

Our educational programs are designed to help members and their teams at any time—before, during, or after an adverse event takes place. 
  • Continuing Medical Education (includes Category 1 CME credit)
    • Adverse Event Response Team (AVERT) Program Training: This 2½-hour training offers a groundbreaking, experiential education to ease the traumatic effects of a poor outcome, enabling clinicians and/or organizations to address the needs of patients, families, caregivers, and facilities.
    • Provider Support:  Ensuring Effective Support after Adverse Events: This on-site program raises awareness around the emotional impact of adverse events on the health care team. Contact us to schedule.
    • Don’t Leave Me Standing Here Alone: Making the Case for Peer Support: This self-study program enables providers to recognize the impact of adverse outcomes, access appropriate support when needed, and administer emotional first aid to peers.
  • Tailored education: We offer tailored education on a variety of topics, including caring for the caregiver, pro­vider wellness and resilience, promoting patient safety through situational monitoring and provider wellness pro­grams, and just culture in health care.
  • Balint Group Formation: A Balint Group is a group of providers who meet regularly and present clinical cases in order to better understand the physician-patient relationship. These programs are adopted as part of a facility’s QI program to protect confidentiality of the discussions. (CME is available.)

Consultation
We offer ongoing consulta­tion to help our members and organizations establish robust provider support programs of their own that promote cultures of well­ness and safety.

  • Our con­sultations:
    • Assist facilities to develop and implement provider support/wellness programs as part of a confidential Co­ordinated Quality Improvement Pro­gram (CQIP) or hospi­tal QI program
    • Educate program leaders about their roles and responsibilities
    • Target provider-specific support issues
    • Offer external resources, as necessary

National expert Jo Shapiro, MD, of Harvard Medical School, spoke with Ron Hofedlt, MD, Director of Physician Affairs at Physicians Insurance, about providers as second victims and ways organizations can create their own provider support models.

 Who makes mistakes in health care? (2:40)
 Who were the early pioneers? Can you create programs that make a difference? (3:55)
 What is a second victim and what is the impact to them? (6:51)
 Should we be trying to fix providers? (2:40)
 How to respond to naysayers and what is the efficacy of a provider support program? (6:09)
 How do we inspire our leaders to adopt a provider support program? (3:58)

(206) 343-7300 | 1-800-962-1399 | Fax: (206) 343-7100 | E-mail Us
Your Account | Contact Us | Privacy & Terms of Use
Stay Current, Stay Connected: WordPress Blog  Facebook  Twitter  LinkedIn