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All Continuing Education


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Course Title  Hours  Date, Time & Location 
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AdVerse Event Response Team (AVERT) Program 2.50 On-Site, Thursday, Jun. 26, 2014 - Vancouver, WA
This event has been cancelled.
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This interactive training prepares you to address the special needs of patients, families, and peers following an adverse event. Learn how to prepare for and deliver a compassionate and empathetic apology, when applicable, and develop an ongoing care plan for the patient and family affected by an unexpected or poor outcome.
Specialty: All

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Monday, Jul. 28, 2014 - Seattle, WA
Registration Open
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The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix.
Specialty:

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Monday, Sep. 8, 2014 - Seattle, WA
Registration Open
Close
The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix.
Specialty:

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Sep. 11, 2014 - Bellingham, WA
Registration Open
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All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Sep. 17, 2014 - Spokane, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Sep. 18, 2014 - Spokane, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Sep. 25, 2014 - Bellevue, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Oct. 2, 2014 - Mount Vernon, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Tuesday, Oct. 7, 2014 - Olympia, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Oct. 8, 2014 - Richland, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Oct. 9, 2014 - Richland, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Wednesday, Oct. 22, 2014 - Tacoma, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Nov. 5, 2014 - Yakima, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Nov. 6, 2014 - Yakima, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Thursday, Nov. 6, 2014 - Seattle, WA
Registration Open
Close
The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix.
Specialty:

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Tuesday, Dec. 9, 2014 - Everett, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Dec. 11, 2014 - Silverdale, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Friday, Nov. 13, 2015 - Portland, OR
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Jun. 12, 2014 - Silverdale, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Jun. 18, 2014 - Tacoma, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability?
Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Tuesday, Jun. 24, 2014 - Bend, OR
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

 
Specialty: All

AdVerse Event Response Team (AVERT) Program 2.50 On-Site, Thursday, Sep. 4, 2014 - Bend, OR
Registration Open
Close
This interactive training prepares you to address the special needs of patients, families, and peers following an adverse event. Learn how to prepare for and deliver a compassionate and empathetic apology, when applicable, and develop an ongoing care plan for the patient and family affected by an unexpected or poor outcome.
Specialty: All

Current Issues in Health Care Risk Management 1.00 Online
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This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It includes reading material and recommendations for minimizing liability related to evolving issues such as:
  • Supervising midlevel providers
  • Treating minors in accordance with state law
  • Defining a patient-physician partnership when prescribing opioids
  • Participating in the State Prescription Drug Monitoring Program
  • Knowing your responsibilities associated with the Death with Dignity Act
  • Understanding the reporting requirements to the Department of Motor Vehicles
  • Handling patient requests for medical marijuana
  • Responding to a malpractice claim


Specialty:

Language & Cross-Culture Communication: Overcoming the Barriers 1.00 Online
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The Northwest is among the fastest growing areas in the country, with projected increases of diverse populations expected to reach up to 150 percent in the next 20 years. Effective cross-cultural health care involves a combination of communication skills and resources for providing appropriate services.

This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It is intended to help you increase proficiency at communicating with culturally diverse patients and those with low health literacy.
Specialty:

Images of Liability: Risk Management in Radiology 1.00 Online
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This course is intended to diminish the gap between best practice and common practice for radiologists in the areas of communication, documentation, and informed consent. Communication failures are among the top reasons that patients sue. An analysis of national as well as Physicians Insurance claims reveals that a significant number of lawsuits are lost or settled on the basis of poor communication, incomplete documentation, or a deficient process of informed consent. National trends point increasingly to liability associated with electronic medical records.

This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It includes reading material related to malpractice claims in which radiologists are named as defendants, the impact of teleradiology, informed consent, and communication issues.
Specialty:

Recapturing the Basics: Risk Management Essentials for Medical Practices 1.00 Online
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This course is intended to diminish the gap between best practice and common practice in the areas of communication, documentation, and informed consent. Communication failures are among the top reasons that patients sue. An analysis of national as well as Physicians Insurance claims reveals a significant number of lawsuits lost or settled on the basis of poor communication, incomplete documentation, or a deficient process of informed consent. National trends point increasingly to liability associated with electronic medical records and mobile devices.

This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It includes reading material related to basic risk management issues in medical practice: communication among providers, physician-patient communication, documentation recommendations, informed consent issues, and the risks/benefits posed by electronic medical records.
Specialty:

Recognizing and Responding to Addiction During Chronic Pain Treatment with Opioids 1.00 Online
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Unintended deaths due to prescription drug overdose, not including drug-related suicides, continue to exceed deaths due to motor vehicle accidents. In 2009, nearly 1 million Americans reported using pain relievers nonmedically for 200 days or more. Many patients who obtain prescription opioids for nonmedical use typically receive their prescription from a physician, or indirectly from someone who is getting a prescription from a physician.

This one-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It will illustrate how to identify patients at risk for substance-abuse disorders, and what to do about it. It was first introduced in 2009 and has been updated to reflect changing standards and newer tools such as statewide Prescription Drug Monitoring programs.
Specialty:

Risk Management Essentials for the Laboratory 1.00 Online
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Most laboratory errors are not simply a matter of misjudgment. The potential for error accumulates with every person processing a specimen before it arrives in the lab for interpretation, and then in reporting results. This 1-hour webinar shows best communication practices with referring physicians, and strategies for mitigating risk. It also covers key factors leading to laboratory errors, and communication with patients after a medical error.

This course was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) criteria, with input from our pathology focus group, survey results from member pathologists, and claims data.
Specialty:

Balancing Risk with the Noncompliant Patient: Tools and Techniques to Promote Accountability and Improve Documentation 1.00 Online
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This 1-hour webinar offers a practical approach to managing care of patients who don't follow treatment instructions. Accountability tools combined with behavior modification strategies will help you to shift the balance of responsibility and negotiate reasonable goals. The course illustrates ways to phrase questions to elicit information without lengthening the office visit. The course was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) criteria, with input from risk management and liability claims professionals.
Specialty:

The Medical Quality Assurance Commission Pain Rules: What Washington State Physicians Need to Know... and All Prescribing Physicians Will Benefit From 1.00 Online
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The National Institute on Drug Abuse reported in April 2014 that unintentional deaths from prescription pain relievers continue to soar, having more than quadrupled since 1999. In response to this public health emergency, the Washington state legislature passed Engrossed Substitute House Bill 2876, to guide prescribers of opioids towards safer treatment practices.
  
This 1-hour e-learning module will guide you through the pain rules, provide practical suggestions on how to assimilate opioid-prescribing best practices, and point you to resources for delivering safe, effective care to patients with chronic, non-cancer pain.

While the rules pertain to Washington State prescribers, Physicians Insurance recommends the guidance provided by the rules to all physicians who prescribe opiate medication, as well as affiliated providers involved with management of patients with chronic pain.
Specialty:

Shared Decision Making in Chronic Pain Management: Achieving Goals and Positive Health Outcomes 1.00 Online
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A 2011 Institute of Medicine panel concluded there are 100 million adults in the United States with chronic pain. Developing skills to navigate evolving pain care standards can make a big difference to your patients health, your professional satisfaction, and the needs of your medical community. One such skill, shared decision making, relates to having conversations with patients about care decisions. In pain care, discussions of likely outcomes, goals of therapy, and unexpected consequences of care decisions can be complicated by factors specific to chronic pain and opioids. Nevertheless, well-developed skills around shared decision making for pain care can reliably generate clinical encounters that are safe, productive, and satisfying. This one-hour e-learning module addresses the challenges of shared decision making from the standpoint of managing chronic pain.

This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It includes reading material, online resources, and case examples that illustrate different approaches to collaborating with patients.
Specialty:

Risk Analysis of PHI Related to Stage II Meaningful Use 1.00 Online
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If your risk analysis covers only an examination of risks to your EHR, practice management system, and forms of technology you use on a day-to-day basis, then it is likely incomplete.

In today's climate, your risk analysis must cover risks that may impact your organization at all levels. This includes administrative, physical, and technical risks to all PHI, as well as critical business processes. While the HIPAA Security Rule focuses only on electronic PHI, the HIPAA Privacy Rule includes language requiring you to protect PHI in any form.

This webinar assists you in developing a plan to conduct your risk analysis on a periodic basis, inventory your assets, determine what can harm you and your patients, and identify controls that protect you and your patients. We will also cover prioritizing risks, developing mitigation plans, and documenting risks that are acceptable to your organization.
Specialty:

Risk Management Tips for EMR 1.00 Online
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Practitioners will learn from real case examples how EMR can both improve documentation and create potential litigation traps for the unwary. We will also explore how electronic discovery in a malpractice lawsuit interacts with the EMR and how awareness of these interactions can help the provider reduce liability exposure.
Specialty:

Don't Leave Me Standing Here Alone: Making the Case for Peer Support 1.00 Online
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A recent study reports that one out of every three medical providers will experience an adverse patient safety event this year. When a mistake results in patient injury, members of the care team suffer physically and emotionally. Even a near miss may negatively affect the ability to function at full competence. Learn what you can do to help a colleague return to delivery of confident patient care, and to implement a peer support program where you work.
Specialty:

Providers as Second Victims: Ensuring Effective Support after Adverse Events 1.00 On-Site
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It's not a matter of if, but when a mistake will happen in health care. This program will help you appreciate the emotional impact of adverse events on the health care team and guide you on how to offer support. You will learn to

  • Define the second victim phenomenon
  • Describe the impact of adverse events on health care providers
  • Describe the correlation between provider distress and burnout and medical errors
  • Identify coping techniques and support programs to assist health care providers

Participants will be able to:

  • Describe the second victim phenomenon and the multi-system impact on the clinician
  • Appreciate the 6-stage trajectory of recovery from the impact of involvement in an adverse event
  • Administer emotional first aid to peers involved in an adverse event
Specialty: All

Social Media: Managing Patient Engagement and Professional Risk 1.00 Online
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As a profession, physicians have a significant interest in the potential applications of social media to patients and other clinicians. Health care professionals have an interest in online physician communities and patient communities. These forums may facilitate physician-patients interactions. While clinicians approve and see the benefit of electronic interactions with patients to improve access and quality of care, many are concerned about patient privacy, liability, and compensation for these activities. There has been limited policy or guidance on the best practices for the conduct of physician professionalism in the digital environment. Areas of specific concern include the use of such media for nonclinical purposes, implications for confidentiality, the use of social media in patient education, and how all of this affects the public's trust in the profession. As patient-physician interactions extend into the digital environment, this one-hour webinar was developed to help physicians balance the benefits of social media with the risks it can pose.
Specialty:

Safeguarding Your Practice: Understanding the Final HIPAA-HITECH Rules 1.00 Online
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September 23, 2013, is the deadline when all hospitals, clinics, and practices must meet all requirements of the HIPAA Final Rule announced in January. Shortly thereafter, the Department of Health and Human Services (HHS) will begin audits to ensure that everyone meets their HIPAA obligations. This self-directed online learning module has been designed to address the federal government’s final rules on HIPAA privacy, security, and enforcement as well as the HITECH Act and the Breach Notification Rule.
Specialty:

Managing Category II Fetal Heart Rate Patterns: A Standardized Approach 1.00 Online
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As an obstetrical practitioner, you know the challenges inherent in managing Category II fetal heart rate patterns during labor. Interpreting these tracings remains one of the most critical issues in obstetrics. We are pleased to announce a new tool that can help! A simple, rational, evidence-based algorithm will be presented by obstetrical patient safety leader Steven L. Clark, MD.

This webinar will explain and demonstrate the algorithm, which reflects a synthesis of medical evidence and current scientific thought. You will learn through examples of challenging fetal strips how to achieve compliance with the current standard of care in managing this difficult clinical situation.

Developed in conjunction with other leading experts, Dr. Clark will highlight his article just published in the August 2013 American Journal of Obstetrics and Gynecology.
Specialty: Obstetrical providers and nurses

Teamwork, Communication, and Patient Safety in the Emergency Department: Case Studies 1.00 Online
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As an emergency physician, you operate under great time pressure within a high-risk, high-volume environment. This self-study course will help you mitigate the risk by using evidence-based communication tools. The course demonstrates through case examples how to put the tools into practice, facilitate team effectiveness, and enhance patient safety. An interactive quiz at the end of each case reinforces key topics discussed throughout the course.
Specialty:

Patient Complaints and Service Recovery: Strategies for Successfully Handling Customer Satisfaction Issues 1.00 Online
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Poor communication can damage a patient's confidence in the interest, competence, and attitude of the health care team. When confidence is undermined, any complication or adverse result can lead to a complaint and if the complaint is not handled appropriately, litigation can result. This one-hour webinar will address the issues that lead to patient dissatisfaction and will present strategies to prevent the errors that result from communication failures.
Specialty:

How Risky Is Your EHR? Improving Patient Safety 1.00 Online
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Strong patient records strike a balance between structured data (data readable by a computer) and narrative information; maintaining this balance can be challenging. While electronic health records (EHRs) show promise for long-term quality improvement in health care, it’s clear they are not a panacea for patient safety problems in the short run, and may initially contribute to patient safety events. There is growing evidence that a variety of EHR-related patient safety events occur frequently, including:
  • User errors such as wrong patient, wrong field, wrong time, or failure to finalize transaction,
  • misreading or misinterpreting displayed information, and
  • providers incorrectly accepting default values when entering orders.
 
This 1-hour e-learning module will discuss some of the most frequently occurring EHR patient safety events and will provide strategies you can implement to mitigate those risks.
Specialty:

Informed Consent: More Than Just a Form 1.00 Online
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National data indicates that more than one-third of all malpractice claims and lawsuits allege a failure to obtain informed consent. The truth is patients are not as informed as physicians think. A recent study showed that actually only 40 percent of patients think the informed consent they signed reflects their actual understanding of the procedure and its risks and benefits. Informed consent is a process, not just a piece of paper, and good informed consent practices have measurable benefits. Patients have a better understanding of the procedures and/or treatments proposed, improved patient satisfaction, improved patient compliance, and better clinical outcomes. This one-hour webinar will help physicians better understand informed consent as a process and its importance to both themselves and their patients.
Specialty:

Medicine and the Courtroom 2.00 On-Site
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Mia was healthy at her one-month well-baby check. Less than two days later, she was admitted to the ICU, where she developed seizures, and subsequent sagittal sinus thrombosis with subdural effusions. Her long-term outcome is now uncertain, despite prompt action by her mother and the efforts of multiple, caring providers. What happened to Mia? What might have prevented her permanent injuries and the resulting lawsuit?

Medicine and the Courtroom involves you directly in review of a malpractice claim. A panel of medical, legal, and risk management experts give their perspective on this actual case and invite you to analyze it in terms of patient care, communication factors and systems issues. This experience will help you to proactively address potential risk and unexpected outcomes.
Specialty:

TeamSTEPPS: Tools and Strategies for the Emergency Department 1.00 Online
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From 1995 through 2005, the Joint Commission identified ineffective communication as the root cause for nearly 66% of all reported sentinel events, and from 2010 through 2013, it remained in the top three root causes of all sentinel events reported. Communication problems and information gaps among physicians, nurses, and other hospital departments are a primary cause of diagnostic errors in the emergency department and can result in disorganized care, delayed treatment, role confusion, and staff and patient dissatisfaction. All of these factors combine to create an unhealthy work environment and the potential for unsafe patient care.
 
In this 1-hour webinar, Dr. Hurley discusses the concepts of team training with a shared mental model culminating in enhanced physician and staff performance and patient safety.
Specialty:

Sports Concussions: Where Are We Now? 1.00 Online
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Sports related concussions remain a serious health condition, with as many as 3.8 million being reported in the United States each year, according to the Centers for Disease control and Prevention. Immediate recognition and management is critical. In this 1-hour webinar, Dr. Stanley Herring, Co-Medical Director of the Seattle Sports Concussion Program, will help bridge the gap in recognizing and managing traumatic brain injuries and help health care providers establish appropriate return-to-play guidelines for injured athletes.
Specialty:

Septic Stone Management: a True Urologic Emergency 1.00 Online
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A 50-year-old mother of three presents to her primary care physician with increasingly severe left flank pain. By the end of the day she will have gone to the emergency room with worsening symptoms, and although effective treatment is begun by the following morning, it is too late to prevent an extensive hospital stay and multiple amputations. How might this patient’s sepsis have been recognized earlier, with better coordination among the physicians involved?
 
The incidence of sepsis is dramatically increasing, with infection a major source of mortality in stone disease. In this 1-hour webinar course, Dr. Glenn Preminger, Chief of Urology at Duke University, gives you a short checklist to keep “hot stones” on your radar, introduces a treatment algorithm, and demonstrates efficient multi-disciplinary communication.
Specialty:

HIPAA Maintenance: Daily Habits for the Health Care Team 1.00 Online
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The Health Insurance Portability and Accountability Act (HIPAA) became law in 1996. Nearly two decades later, the HIPAA Privacy and Security Rules remain challenging for many practices. In 2012 the Office for Civil Rights (OCR) of the US Department of Health and Human Services (HHS) completed an audit of 61 hospitals and clinics and found that 98% had at least one security finding or observation, that 80% did not have a complete and accurate risk assessment, and that in general, smaller clinics (10-50 providers) had a more difficult time addressing the requirements than did larger entities. Why do practices still struggle? 
 
The cost and effort in complying with the HIPAA regulations surpasses any immediate visible and tangible result. Unfortunately, we tend to put off prevention in favor of production, where working harder and faster seems to produce “more” visible results. This self-study course will help you understand some of the legal and technology terms, and help guide you through the broad and complicated rules to developing a day-to-day privacy and security compliance program.
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HIPAA Maintenance: Document Control and Quality Improvement 1.00 Online
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Medical records are the legal record of care. Billing and accounting records are the heart of the clinic’s finances. HIPAA’s documentation requirements similarly address the privacy and information-security aspect of the practice. As the first step toward implementing safeguards specified in HIPAA’s Security Rule, the Department of Health and Human Services requires organizations to conduct a risk analysis. But what does a risk analysis entail, and what do you absolutely have to include in your report?

This 1-hour, on-line self-study course will discuss:
  • the role of written information-security policies and procedures
  • how keeping your documentation under control helps you ensure the protection of Protected Health Information (PHI)
  • prepares you for audits and investigations
  • how quality improvement methods can help you with HIPAA compliance
Specialty:

Leading Well: Promoting Clinician Resilience and Patient Safety through Provider Support 2.00 On-Site
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Feeling maxed out? If so, you are not alone. Burnout is prevalent among physicians and nurses. It is linked to family stress, suboptimal care, and lower patient satisfaction scores.

Leading Well is a two-hour seminar that will help you better understand the multi-dimensional impact of adverse events, litigation, and burnout. You will learn practical strategies to bring mindfulness into a busy workday. You will learn simple, accessible skills to reduce stress, support patient-centered care, and improve your day-to-day experience as a health care provider.
Specialty:

Medicine and the Courtroom (Live Stream) 2.00 On-Site
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Sophia is 36 years old when she presents to her new primary care physician with multiple non-urgent complaints. Her life-threatening condition will not be diagnosed for two years, despite care by numerous additional providers, all of whom might have made a positive difference in her outcome. What might have prevented Sophia’s poor prognosis and the resulting lawsuit?

Medicine and the Courtroom involves you directly in review of a malpractice claim. A panel of medical, legal, and risk management experts will provide insights into what goes on behind the scenes of a lawsuit, and how to influence the elements of medical care that are in your control, as well as those that are not.
Specialty:

Navigating Patient Engagement and Liability 2.25 On-Site
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The crux of limiting liability exposure and preventing liability claims is understanding basic risk management principles as well as being able to take a proactive approach to engaging with patients to become partners in the health care team.  This course will provide strategies to improve communication between providers as well as providers-patients, address inadequate informed consent/refusal processes, improve documentation, establish test tracking and follow-up protocols, and ways to proactively deal with patient accountability and compliance issues.

This two-hour live course was developed by our risk management experts to introduce best practices to improve patient safety and patient satisfaction.
Specialty:

Prescription Monitoring: Time-saving Strategies for Using a Life-saving Resource 1.00 Online
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A CDC report released in mid-2014 details a continuing upswing in overdose deaths from prescription pain killers in the U.S.—with the greatest increase in 55-to-65 year-olds! Why is this epidemic continuing? What is your role as a physician in curbing it?

Your state Prescription Monitoring Program (PMP) offers an essential answer. Enhanced technology has made for much easier use in the course of a busy day! This one-hour live webinar will show you how the PMP fits into the context of a thoughtful care plan, and how your office staff can facilitate the process. You’ll get pointers on talking with patients to gain their acceptance and increase rapport.
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Risk Management Fundamentals: Strategies for Reducing Risk in Your Practice 2.00 Print/DVD
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Claims data, supported by national trends, reveal increasing liability associated with basic risk management issues in medical practice: pain management, electronic medical records, communication among providers, physician-patient communication, incomplete documentation, medical-legal issues relating to the informed-consent process, HIPAA compliance, medical identity theft, and the impact of social media. This two-hour printed self-study course is intended to close the gap between best practice and common practice.
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Tools for Your Team: Equipping Your Staff to Improve the Patient Experience N/A On-Site
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The crux of improving the experience that patients have in your practice is understanding basic risk management principles and engaging patients to become partners with their health care team. This course will provide strategies to improve communication, enhance documentation in the electronic health record, and increase patient satisfaction.

This two-hour live course was developed by our risk management experts to introduce best practices to improve patient safety and patient satisfaction.
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Transitioning Care in the Face of Painkiller Addiction or Abuse 1.00 Online
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“I’ll be going out of town next week,” says Mrs. Johnson, “so I’m hoping you can refill my prescription today.” Mrs. Johnson is a long-term patient whom you trust, but this is her second request for an early refill of oxycodone. How should you evaluate her request in light of the 16,000 unintended deaths each year from prescription opioid analgesics?
 
Every touch point with a patient is an opportunity to consider risks of opioid therapy and to realign management towards best health outcomes. This one-hour webinar offers an ethical framework for evaluation that will also help you to engage patients in conversations that build partnership. You’ll hear examples of dialogue that squarely addresses high-risk situations and options for tapering or alternative treatment.
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VBAC Revisited: Avoiding the Swinging Pendulum 1.25 Online
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The risks and benefits of VBAC present a complex challenge. Pressures to lower cesarean rates run headlong into the question of whether prompt operative intervention can be guaranteed in an emergency. The reconsideration of previously-established guidelines and appeals from natural childbirth advocates add to the complexity, especially as acceptable risk differs from patient to patient.
 
How should you counsel women about trial of labor after cesarean?
How should you manage their labor?
 
In this 1.25 hour webinar, obstetrical leader Dr. Steven L. Clark will address these questions through a reasoned approach to VBAC based on careful patient selection and a focus on patient safety.
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No Perfect Answer: Partnering for a Shared Decision 1.00 Online
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Shared decision making and evidence-based medicine are both essential to quality health care, yet the interdependence between these two approaches is not generally appreciated. Doctors and patients should cooperate in a joint decision-making process that incorporates the doctor’s medical knowledge and the patient’s values and preferences. However, it is difficult for a physician to understand those values and preferences when the patient may not consciously understand them or be able to articulate them.
 
This is where the development of decision aids has helped. Resources such as booklets and videos demonstrate how a procedure is performed, what to expect during recovery, and how real people have adapted to prescribed treatments and procedures.
 
This one-hour course incorporates videos contrasting a patient visit using the traditional approach with the same visit using shared decision-making and decision aids. The course includes a dynamic presentation on the principles of shared decision-making by Dr. David Arterburn, a pioneer in research and use of decision aids.
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Causes and Consequences: Malpractice Issues in Radiology 1.00 Online
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In the ever-changing world of medicine, expectations are increasing, and tolerance for error is diminishing. Not surprisingly, failure to diagnose is the most common claim against radiologists— 14.83 claims per 100 person-years. Error traps need to be uncovered and highlighted: documentation concerns in electronic medical records, communication issues between providers, and calling unexpected findings. Additionally, how do we determine the relationship between practice guidelines and standards of care?

In this 1-hour webinar, Dr. Jeffrey Robinson will help radiologists better understand what types of errors are being made. He will also provide tools and technology strategies to help prioritize findings and improve documentation and communication between referring providers. The net effect, ultimately, is to provide better, safer care to patients.
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Test New Course 1.00 Online
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Test course
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Language & Cross-Cultural Communication: Overcoming the Barriers 1.00 Online
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The Northwest is among the fastest growing areas in the country, with projected increases of diverse populations expected to reach up to 150 percent in the next 20 years. Effective cross-cultural health care involves a combination of communication skills and resources for providing appropriate services.

This 1-hour e-learning module was planned and produced in accordance with the Accreditation Council of Continuing Medical Education (ACCME) Essentials. It is intended to help you increase proficiency at communicating with culturally diverse patients and those with low health literacy.
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EMR Risks for Urologists: Enhancing Patient Safety and Minimizing Liability Risk 1.00 Online
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The electronic medical record can be a great ally in patient safety and care coordination—or it can expose lapses in critical communication and overwhelm you with conflicting data. This one-hour module gives you practical guidelines for using the EMR to your best advantage. It includes urology-specific case examples of how to manage alerts and macros, how to steer around pitfalls, and how to ensure agreement between different parts of the record.
 
Part I is presented by a national authority in urology, Carl Olsson, MD. Part II expands upon Dr. Olsson’s case examples with an interview between board-certified urologist Kathleen Latino, MD and top trial lawyer Elizabeth Leedom. Both components show you how to improve patient care and bolster your defense in the event of a malpractice claim.

Originally published in 2014, updated malpractice data and codes have been added to the course downloads.
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The Future is Now: How Physicians Can Thrive through the Transformation of Health Care Delivery 1.00 Online
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Physicians who understand the ramifications of medicine’s rapidly-changing practice standards will be better prepared and have a tremendous advantage over their colleagues who are not. With financial compensation tied to quality measures and patient satisfaction, physicians are stressed for time and tools to implement all that is being asked of them. Patient safety pioneer John Nance discusses the substantial steps you can take now to thrive in the new delivery system that is based on value and population health. Learn how you can benefit from this pivotal opportunity to improve your professional practice and satisfaction scores!
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An Intraoperative Disaster: Responding to Adverse Outcomes in Anesthesiology 1.00 Online
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It was to have been a routine surgery to remove a ureteral stone from a patient in good overall health. Would you have known what to do in the face of the unexpected complications that developed?
 
The case discussed in this 1-hour webinar really happened, both in the operating room and in the courtroom. Anesthesiologist Eric Stoler draws on his experience reviewing malpractice claims to guide you through the dos and don’ts of responding to a bad outcome. From what to say to the patient and family, to resources for personal and professional support, this webinar gives you the key communication and documentation skills that can prevent a lawsuit or otherwise bolster your defense. You will leave the course feeling assured and empowered if an adverse outcome does occur.
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HIPAA Maintenance: Security Risk Assessment 1.00 Online
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Through its audit process, the Office for Civil Rights continues to find deficiencies in the way that medical practices handle HIPAA compliance programs. Theft or loss of unencrypted electronic systems and media containing protected health information is an ongoing problem. Cases continue to occur where patient records are left unprotected and where unauthorized access may be gained. Headlines of large penalties levied against health-care organizations for security breaches continue to populate the media.

The Department of Health and Human Services requires organizations to conduct a risk analysis as the first step toward implementing the safeguards specified in the HIPAA Security Rule and ultimately achieving HIPAA compliance.

What does a risk analysis entail, and what do you absolutely have to include in your report? This one-hour webinar will provide an overview of the scope and requirements of a security risk analysis, as well as resources to help you develop an organized, day-to-day security and privacy program.
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Ureteroscopic Surgery for Stones: How to Avoid or Manage Complications 1.25 Online
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You are beginning a ureteroscopy on a male patient with a 6mm impacted mid-ureteral calculus when unexpectedly, you encounter difficulty in gaining access proximal to the stone.  Do you know all of your options at this critical point?
 
 Access to the ureter, impacted stones, and careful follow up of complicated cases are paramount to resolving ureteral calculi and to preventing the loss of renal units. In this webinar, Dr. Gerhard Fuchs, an internationally recognized expert in the treatment of stone disease, reviews his safe and proven techniques in the treatment of renal and ureteral calculi.  Through illustrations and case examples he discusses safe access to the ureter, how to negotiate impacted stones, treatment of renal pathology, and how to manage complications when they occur.
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2016 Risk Management Summit: Fostering Resilience N/A On-Site
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Control this trend before it controls your organization’s well-being. Hospital and clinic leaders, risk managers, and quality directors are all in the same boat. Your health care teams face increasing levels of stress, resulting in growing rates of burnout and dissatisfaction. Ultimately, struggling providers impact patient satisfaction, not to mention safety. What are the tangible solutions that can help your teams remain resilient in this stressful era of medicine?  
 
This year’s conference will provide attendees with practical strategies to improve provider resilience and satisfaction through the introduction of collaborative care teams, developing partnerships with patients and their families, creating safe and healthy work environments, and how to recognize and address burnout through education, peer support and mindfulness practices.
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HIPAA Maintenance: Responding to a Breach 1.00 Online
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In our electronic world, breaches of PHI are inevitable, and the natural reaction is one of panic and uncertainty. Organizing and implementing breach notifications is stressful, burdensome, and expensive, and a breach may only be the presenting problem for more fundamental security issues. HIPAA’s Breach Notification Rule provides guidance by mapping out a plan of action.
 
Health-care organizations need to implement reasonable and appropriate safeguards that meet the practice’s environment and patient population. Use of the HIPAA Security Rule will put in place clear procedures to prevent, detect, contain, and correct security violations. This one-hour webinar will help bridge the gap between knowledge and implementation.
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Incident Reporting 1.00 Online
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This course describes current accepted practice related to the prevention and reporting of incidents in behavioral health settings. Interactive exercises, helpful vignettes, and informative guidelines on disclosure of serious incidents will aid you in implementing this material at your own job. After completing this course, you will have the tools and knowledge needed to effectively prevent and/or report incidents.
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HIPAA Do's and Don'ts: Electronic Communication and Social Media 1.00 Online
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The use of electronic communications and social media allows users to instantly share pictures and personal messages with anyone, anywhere. But as the opportunities to share information online have increased, so have the challenges for keeping information private. The goal of this course is to make you more aware of social media’s privacy pitfalls and how to avoid them. During this course, you will be asked to make decisions on how to respond or communicate in specific situations. Your goal is to get through the course without committing a HIPAA violation. At the end of the course, your performance will be reviewed as well and the hypothetical consequences will be assigned based on how you responded. Do your best and good luck!
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HIPAA Privacy 1.00 Online
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All persons have the right to have their health information protected from unauthorized access. To do so, healthcare organizations must follow a specific HIPAA rule, known as the Privacy Rule. It limits the situations in which they can use and disclose protected health information, known as PHI. To maintain compliance with HIPAA, all employees must follow the requirements of the Privacy Rule by guarding PHI from unauthorized use and disclosure. In this course, the learner will learn about the Privacy Rule and ways to prevent breaches.
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HIPAA Security 1.00 Online
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The use of technology has bloomed in the healthcare industry. While its use has improved the delivery and continuity of care, it increases the chance that an unauthorized person will be able to access individual’s protected health information, or PHI. Therefore, to protect electronic PHI, or e-PHI, your organization is required to follow a specific HIPAA rule, known as the Security Rule. To maintain compliance with HIPAA, all healthcare workers must follow the requirements of the Security Rule. In this course, the learner will learn about the Security Rule and ways they can prevent breaches.
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HIPAA: The Basics 1.00 Online
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The Health Insurance Portability and Accountability Act (HIPAA) protects the confidentiality and security of healthcare information. HIPAA creates and protects individual privacy rights for protected health information and governs the use and disclosure of that information.
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Working with Difficult People 1.00 Online
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There are a lot reasons that it can be difficult working with certain people. There may be communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but you do have to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up. Professional relationships can improve when you know how to deal with differences, communicate clearly, and listen respectfully.
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Cardiac Catheterization: Complications and Common Mistakes 1.00 Online
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This is the last presentation and in six part webinar series. This program is for both new staff in the cardiac catheterization lab and for the more experienced staff to prepare for the RCIS examination. The program is comprehensive, beginning with a review of the anatomy and physiology, the basic and more advanced waveform analysis, the identification of shunts and the treatment modality. This program reviews the right heart catheterization, left heart catheterization, and interventional equipment descriptions and uses. The differentiation of coronary balloons, wires, and stents will be discussed. Commonly used cardiac medications are reviewed along with their effects and side effects.
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Infusion of Culturally Responsive Practices 1.00 Online
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As a healthcare professional, you have undoubtedly worked with individuals from many different cultures. However, you may or may not be aware of the impact that a person’s cultural diversity can have on overall health and well-being. In this course, you will learn how culturally-responsive practice can have a significantly positive effect on your service delivery. This training, designed for a variety of licensed professionals in a number of health and human service settings, introduces you to several assessment models to enhance your aptitude with individuals from a range of diverse backgrounds. It is worth noting that culture is always at play, regardless of the healthcare provider’s capacity to recognize and/or respond to it appropriately. In this course, you will review important barriers to treatment and ethical considerations important for culturally responsive care. Using detailed, real-life examples and interactive vignettes, you will end this course with a richer understanding of how to apply and infuse culturally responsive practices in your own healthcare organization. DSM™ and DSM-5™ are registered trademarks of the American Psychiatric Association. The American Psychiatric Association is not affiliated with nor endorses this course. This module is text-based.
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Interviewing the Patient 1.00 Online
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The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide the healthcare provider in developing patient-specific care plans. This course will cover different techniques for the various types of patient interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. The seven things you need to know about almost every complaint will be covered, as well as how to approach the difficult patient. While there are many categories of difficult patients, several studies have shown that it is the provider that must adapt in order to complete the interview. You will learn how to adapt for several specific patient types: the histrionic, obsessive, self-defeating, borderline personality, and dependent types. This course will use a blend of didactic information, case studies, and self-evaluation to facilitate your learning experience. The target audience for this course is registered nurses and advanced practice nurses.
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Privacy and Confidentiality for Non-HIPAA Covered Entities 1.00 Online
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You work for an organization that provides housing and a variety of services to many individuals. As part of your responsibilities, you will come in contact with and need to communicate personal information about those individuals. You are responsible for protecting the privacy and confidentiality of all individuals’ personal information.
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Workplace Violence Prevention 1.00 Online
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This webinar will help participants develop a secure workplace by looking at the environmental, procedural and personal dynamic that lead to workplace violence. The whole continuum along the workplace violence scale will begin with a discussion on Active Shooter response protocols to increase chances of survival in case of an event. Threat assessment protocols will be reviewed to help management assess a particular risk and implement a range of security measures while an overall review of policies, technology controls and worker attitudes will determine the organization’s preparedness. In addition, participants will learn techniques on the de-escalation of hostile behavior and how to address Domestic Violence in the workplace.
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Treating the Opiate Epidemic 1.00 Online
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The webinar will cover buprenorphine and its clinical use in much more detail including short and long term outcomes. It will also cover psychosocial interventions to be used with these medications and emphasize the need for more buprenorphine prescribers.
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Quick and Effective Strategies for Engaging Patients in Treatment 1.00 Online
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Recent research and healthcare reform efforts highlight the central importance of engaging patients in treatment as a key factor in improving patient outcomes. The high costs of patient lack of engagement include inadequately addressed existing health problems, the emergence of new health issues, non-adherence to medication regimens, medical errors, deaths, disability, and more frequent use of high-cost services such as emergency department (ED) visits and hospitalizations, versus preventive and routine care. This course will provide an overview of strategies you can use to engage patients in treatment prior to their discharge from the ED, to promote greater follow through with discharge recommendations, and reduce high utilization of costly treatment approaches.
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Quick and Effective Strategies for Engaging Family Members in Treatment 1.00 Online
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Recent research and healthcare reform efforts highlight the central importance of engaging patients and their families in treatment as a key factor in improving patient outcomes. In family-centered care, collaborative relationships between healthcare providers and the patient’s family members are emphasized for their benefits to quality care. In contrast, lack of engagement of the patient and their family members in treatment is associated with inadequately addressed existing health problems, the emergence of new health issues, treatment complications, medical errors, deaths, disability, and more frequent use of high-cost services such as emergency department (ED) visits and hospitalizations, versus preventive and routine care. This course will provide an Recent research and healthcare reform efforts highlight the central importance of engaging patients and their families in treatment as a key factor in improving patient outcomes. In family-centered care, collaborative relationships between healthcare providers and the patient’s family members are emphasized for their benefits to quality care. In contrast, lack of engagement of the patient and their family members in treatment is associated with inadequately addressed existing health problems, the emergence of new health issues, treatment complications, medical errors, deaths, disability, and more frequent use of high-cost services such as emergency department (ED) visits and hospitalizations, versus preventive and routine care. This course will provide an overview of strategies you can use to engage your patient’s family members in treatment in order to promote greater follow through with discharge recommendations from the ED, and reduce high utilization of costly treatment approaches.
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HIPAA and CFR42 in the Emergency Department 1.00 Online
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In an emergency department, information often flows amongst providers and patients quickly and as a result of urgent, sometimes life-threatening, situations. Due to the volume of information being shared, as well as the need for it to be shared quickly and accurately, emergency department providers must be especially careful to safeguard patient information. In this course, you will learn the basics of the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2. While an overview of each law will be discussed, you will learn of specific information that you can and cannot share, how to share information appropriately, and what information you may not be able to access. Lastly, you will be presented with a few practical approaches for acquiring the information you need in a timely and efficient manner. The content in this course is based on information from HIPAA (US Department of Health and Human Services [USDHHS], 2014) and 42 CFR Part 2 (United States Government Publishing Office [USGPO], 2015). If you wish to view the law in its entirety, please see the References section at the end of the course. This course is intended for all emergency department personnel and providers. Please note that this course focuses on federal law. However, every state has its own privacy and confidentiality laws, and it is your responsibility to know your state’s laws and regulations. Furthermore, this course is not intended as legal advice for any individual provider or situation. If you need more comprehensive information, please review the resources listed at the end of this course and consult with your organization’s legal and compliance team.
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Social Determinants of Health: Neighborhood and Built Environment 1.00 Online
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The physical environment in which individuals live has a direct impact on their health and wellness and on their ability to access healthcare. Healthy People 2020 identifies neighborhoods and the built environment as a pillar of the social determinants of health tied to health outcomes. This course provides an in-depth analysis of this pillar and how it affects the health and well-being of patient populations. You will learn about four components: access to healthy foods, quality of housing, crime and violence, and environmental conditions. You will also learn how to leverage this knowledge as a health care practitioner to improve treatment planning for your patients and, ultimately, their health outcomes. This course is the fifth in a five-part series of courses on the social determinants of health.
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Opioid Use and Abuse Landscape 1.00 Online
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Opioid use and abuse has become a significant problem within the United States. Each year, more and more people die because of an opioid overdose. It has become an epidemic and healthcare, government, and other organizations are taking steps to combat the problem. As a healthcare provider, you play a critical role in addressing the opioid epidemic. This course will provide an overview of the opioid use and abuse landscape as it exists in our country today. It is geared toward healthcare providers in behavioral health, ambulatory or pre-acute care, emergency department, and urgent care.
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Building Care Teams and Establishing Checkpoints: Depression/Anxiety 1.00 Online
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Chronic conditions are among the most common, and costly, of health problems, but that does not mean there are not effective means of coping or treatment options. In addition to prescribing proper diet, exercise, and pharmaceutical treatments, healthcare providers may also form clinical care teams to best manage patients suffering from these conditions. This module will discuss care teams, check points, and how to best assist patients in coordinating their care with other providers as it relates to anxiety and depression.
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Building Care Teams and Establishing Checkpoints: Asthma and COPD 1.00 Online
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Building care teams in primary care has many benefits including improved patient outcomes for patients with asthma and chronic obstructive pulmonary disease (COPD). The care team can utilize certain checkpoints specific to these diseases that will help with managing their health. This course will focus on how to build care teams and utilize checkpoints to better assist your patients with asthma and COPD.
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Mock Trial: Copycat Documentation Part 1 1.00 Online
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SUMMARY

Discussion of the importance of proper and thorough documentation of all patient care provided, the risks associated with drag and drop charting in the electronic medical record (EMR), and the importance of effective communication within the healthcare team to prevent adverse patient outcomes.

In the healthcare sector, effective teamwork and communication are essential in order to provide safe and effective care, and ineffective communication is a major cause of errors and adverse outcomes in patient care. Communication errors may occur on many occasions, including patient handover between nurses, which may lead to differing perceptions of a situation and incorrect treatment. In addition to verbal communication, healthcare staff also rely heavily on patient information documented in the patient’s electronic medical record (EMR) in order to ensure patient safety and continuity of care. Documentation facilitates real-time communication within the healthcare team, and when documentation is incomplete or inaccurate, patient safety may be jeopardized due to misinformation and subsequent incorrect treatment. According to the Joint Commission, it is documented in literature that there is widespread use of the copy and paste function (CPF) by healthcare professionals when documenting in the EMR. While using the CPF does have its benefits, these benefits must be compared to the multiple risks in order to preserve the integrity of the medical record. With increasing widespread use of the EMR, the potential for patient harm and adverse outcomes is increased. This program presents the negative consequences which occurred as a result of miscommunication and inappropriate documentation, with the goal of educating healthcare professionals regarding how critical it is to communicate effectively and document thoroughly in order to achieve best patient outcomes.

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Mock Trial: Copycat Documentation Part 2 1.00 Online
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SUMMARY

Discussion of the importance of proper and thorough documentation of all patient care provided, the risks associated with drag and drop charting in the electronic medical records (EMR), and the importance of effective communication within the healthcare team to prevent adverse patient outcomes.


In the healthcare sector, effective teamwork and communication are essential in order to provide safe and effective care, and ineffective communication is a major cause of errors and adverse outcomes in patient care. Communication errors may occur on many occasions, including patient handover between nurses, which may lead to differing perceptions of a situation and incorrect treatment. In addition to verbal communication, healthcare staff also rely heavily on patient information documented in the patient’s electronic medical record (EMR) in order to ensure patient safety and continuity of care. Documentation facilitates real-time communication within the healthcare team, and when documentation is incomplete or inaccurate, patient safety may be jeopardized due to misinformation and subsequent incorrect treatment. According to the Joint Commission, it is documented in literature that there is widespread use of the copy and paste function (CPF) by healthcare professionals when documenting in the EMR. While using the CPF does have its benefits, these benefits must be compared to the multiple risks in order to preserve the integrity of the medical record. With increasing widespread use of the EMR, the potential for patient harm and adverse outcomes is increased. This program presents the negative consequences which occurred as a result of miscommunication and inappropriate documentation, with the goal of educating healthcare professionals regarding how critical it is to communicate effectively and document thoroughly in order to achieve best patient outcomes.

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Vital Signs: Role in Saving Patient Lives from Sepsis 1.00 Online
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SUMMARY

Discusses the importance of vital signs to detect clinical deterioration of a patient, and their relevance to clinical practice; identifying at-risk and septic patients through respiratory rate, as well as other vital signs; recognizing the clinical presentation and detection of sepsis with the use of systemic inflammatory response syndrome (SIRS) criteria; and the proper methods of obtaining vital signs.

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Importance of Integrating Debriefing Skills in Nursing Professional Development 1.00 Online
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SUMMARY

Describes the challenges in higher nursing education, research findings related to the effectiveness of utilizing simulations in nursing, concepts which are essential in the debriefing process, and how to guide reflection during the debriefing process. 

Debriefing techniques encourage critical reflection, and are essential in all educational settings, including classroom, clinical, and patient care settings. The process of understanding why an action was taken requires critically reflecting upon the situation, allowing an individual to incorporate past learning experiences with the current situation. Despite the importance of debriefing, research has shown that use of debriefing models are lacking in nursing education, as well as formal debriefing training and competency assessment. This program discusses simulation and debriefing in the nursing profession, essential debriefing concepts, and effectively guiding critical reflection to enhance learning. 

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Acute Grief and Loss Management 1.00 Online
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SUMMARY
Offers definitions, examples, stage model, and common symptoms of grief and loss, as well as coping with acute grief, family reactions, body viewing, and the death notification process. 

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Cultural Diversity 1.00 Online
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SUMMARY
Discusses culture, ethnicity, race, and cultural diversity; bias, prejudices, and stereotyping and avoiding them; and areas of cultural diversity and respecting cultural diversity.

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Clinical Express: Pain Management Responsibilities 1.00 Online
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Learn about how to implement a pain management program that includes non-pharmacological interventions as well as analgesics.
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Stroke: Prevention and Treatment 1.00 Online
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SUMMARY
Discussion of stroke including how it affects the body and how to recognize the symptoms, treatments, and stroke prevention strategies.

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Intimate Partner (Domestic) Violence Part 2 1.00 Online
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SUMMARY

Discusses how to assess and screen for intimate partner violence (IPV), treatment options, victim blaming, and self-care when working with IPV.

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Preterm Labor & Preterm Premature Rupture of Membranes 1.00 Online
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SUMMARY

Discussion of preterm labor and birth including current terminology, the implications of preterm birth, the risk factors associated with preterm labor and preterm premature rupture of membranes, the signs and symptoms of preterm labor, management strategies and nursing interventions for preterm labor and preterm premature rupture of membranes, and risks to the mother and fetus associated with preterm labor and preterm premature rupture of membranes.


Preterm birth occurs in approximately 12% of all live births in the United States and is the leading cause of neonatal mortality, responsible for 70% of newborn deaths and 36% of infant deaths. In addition to mortality, preterm births are responsible for 25-50% of cases of long-term neurologic impairment in children, as well as other serious health problems. 50% of preterm live births are preceded by the woman experiencing preterm labor. For approximately 30% of these women, preterm labor will resolve on its own. However, evaluation and management of these individuals are crucial in order to delay childbirth until the fetus has developed appropriately and is ready for delivery. This program discusses preterm labor and birth, including risk factors, signs and symptoms, diagnostic evaluation, maternal and fetal risks, and management strategies.

LEARNING OUTCOMES:
After completing this activity, registered nurses will be able to discuss best practices in the assessment and management of preterm labor and birth, including risk factors, signs and symptoms, diagnostic evaluation, maternal and fetal risks, and management strategies.

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Empowering Patients: Tools for Effective Partnership and Behavior Change 1.00 Online
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“I run out of breath just walking to the bus stop,” says Michelle. “It’s been like that ever since I started on the diabetes pill. I’m fed up with that pill!”
 
She’s been your patient for years, but time never allows for a conversation about her climbing weight or aversion to checking blood sugar levels. Now you notice that her hypertension is also edging into the danger zone.
 
This 1-hour video course demonstrates how Michelle can be engaged as an active participant in her care within the timeframe of a regular office visit. You’ll learn motivation techniques by observing them in the patient interview, and ways to reduce your frustration with challenging patients. See how the patient-provider partnership can develop into an essential process to improve outcomes and reduce costs.


“We are entering a time of great challenge and major change in health care delivery and financing. In such an environment, health care leaders, physicians, and other providers in the trenches must rethink old models and find new ways to achieve their goals.”
 
“Self-efficacious patients represent a potentially major new resource, and the patient-provider partnership an important vehicle, for improving health care outcomes and controlling costs.”

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Shoulder Dystocia Simulation Training 1.50 On-Site
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Shoulder dystocia is an obstetrical emergency that cannot be reliably predicted or prevented, but simulation can help you to be prepared. Our Shoulder Dystocia Simulation Training allows teams to practice this rare event in a realistic but zero-risk setting on site at your hospital. You will learn how to recognize and successfully resolve a shoulder dystocia, how to communicate collaboratively with the delivery team, and how to standardize management protocols, including documentation of maneuvers used to resolve the dystocia.

Our simulation mannequin provides a life-like experience that includes feedback from a force monitor and the time duration of key points during delivery. Each team’s performance and confidential video recording are then reviewed in a facilitated debrief. With this comprehensive approach, you will measurably improve confidence and clinical skills. Physicians and nurses who have been through this exciting, fun, and intensive training have provided accounts of subsequent difficult deliveries that were successfully resolved as the result of increased team collaboration and standardized processes they learned from this course.

This activity has been approved for AMA PRA Category 1 Credit
Specialty: Obstetrics and Gynecology




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