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Providers as Second Victims: Ensuring Effective Support after Adverse Events 1.00 On-Site
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It's not a matter of if, but when a mistake will happen in health care. This program will help you appreciate the emotional impact of adverse events on the health care team and guide you on how to offer support. You will learn to

  • Define the second victim phenomenon
  • Describe the impact of adverse events on health care providers
  • Describe the correlation between provider distress and burnout and medical errors
  • Identify coping techniques and support programs to assist health care providers

Participants will be able to:

  • Describe the second victim phenomenon and the multi-system impact on the clinician
  • Appreciate the 6-stage trajectory of recovery from the impact of involvement in an adverse event
  • Administer emotional first aid to peers involved in an adverse event
Specialty: All

Medicine and the Courtroom 2.00 On-Site
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Mia was healthy at her one-month well-baby check. Less than two days later, she was admitted to the ICU, where she developed seizures, and subsequent sagittal sinus thrombosis with subdural effusions. Her long-term outcome is now uncertain, despite prompt action by her mother and the efforts of multiple, caring providers. What happened to Mia? What might have prevented her permanent injuries and the resulting lawsuit?

Medicine and the Courtroom involves you directly in review of a malpractice claim. A panel of medical, legal, and risk management experts give their perspective on this actual case and invite you to analyze it in terms of patient care, communication factors and systems issues. This experience will help you to proactively address potential risk and unexpected outcomes.
Specialty:

Leading Well: Promoting Clinician Resilience and Patient Safety through Provider Support 2.00 On-Site
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Feeling maxed out? If so, you are not alone. Burnout is prevalent among physicians and nurses. It is linked to family stress, suboptimal care, and lower patient satisfaction scores.

Leading Well is a two-hour seminar that will help you better understand the multi-dimensional impact of adverse events, litigation, and burnout. You will learn practical strategies to bring mindfulness into a busy workday. You will learn simple, accessible skills to reduce stress, support patient-centered care, and improve your day-to-day experience as a health care provider. Specialty:

Medicine and the Courtroom (Live Stream) 2.00 On-Site
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Sophia is 36 years old when she presents to her new primary care physician with multiple non-urgent complaints. Her life-threatening condition will not be diagnosed for two years, despite care by numerous additional providers, all of whom might have made a positive difference in her outcome. What might have prevented Sophia’s poor prognosis and the resulting lawsuit?

Medicine and the Courtroom involves you directly in review of a malpractice claim. A panel of medical, legal, and risk management experts will provide insights into what goes on behind the scenes of a lawsuit, and how to influence the elements of medical care that are in your control, as well as those that are not. Specialty:

Navigating Patient Engagement and Liability 2.25 On-Site
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The crux of limiting liability exposure and preventing liability claims is understanding basic risk management principles as well as being able to take a proactive approach to engaging with patients to become partners in the health care team.  This course will provide strategies to improve communication between providers as well as providers-patients, address inadequate informed consent/refusal processes, improve documentation, establish test tracking and follow-up protocols, and ways to proactively deal with patient accountability and compliance issues.

This two-hour live course was developed by our risk management experts to introduce best practices to improve patient safety and patient satisfaction. Specialty:

Tools for Your Team: Equipping Your Staff to Improve the Patient Experience N/A On-Site
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The crux of improving the experience that patients have in your practice is understanding basic risk management principles and engaging patients to become partners with their health care team. This course will provide strategies to improve communication, enhance documentation in the electronic health record, and increase patient satisfaction.

This two-hour live course was developed by our risk management experts to introduce best practices to improve patient safety and patient satisfaction. Specialty:

2016 Risk Management Summit: Fostering Resilience N/A On-Site
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Control this trend before it controls your organization’s well-being. Hospital and clinic leaders, risk managers, and quality directors are all in the same boat. Your health care teams face increasing levels of stress, resulting in growing rates of burnout and dissatisfaction. Ultimately, struggling providers impact patient satisfaction, not to mention safety. What are the tangible solutions that can help your teams remain resilient in this stressful era of medicine?  
 
This year’s conference will provide attendees with practical strategies to improve provider resilience and satisfaction through the introduction of collaborative care teams, developing partnerships with patients and their families, creating safe and healthy work environments, and how to recognize and address burnout through education, peer support and mindfulness practices. Specialty:

Shoulder Dystocia Simulation Training 1.50 On-Site
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Shoulder dystocia is an obstetrical emergency that cannot be reliably predicted or prevented, but simulation can help you to be prepared. Our Shoulder Dystocia Simulation Training allows teams to practice this rare event in a realistic but zero-risk setting on site at your hospital. You will learn how to recognize and successfully resolve a shoulder dystocia, how to communicate collaboratively with the delivery team, and how to standardize management protocols, including documentation of maneuvers used to resolve the dystocia.

Our simulation mannequin provides a life-like experience that includes feedback from a force monitor and the time duration of key points during delivery. Each team’s performance and confidential video recording are then reviewed in a facilitated debrief. With this comprehensive approach, you will measurably improve confidence and clinical skills. Physicians and nurses who have been through this exciting, fun, and intensive training have provided accounts of subsequent difficult deliveries that were successfully resolved as the result of increased team collaboration and standardized processes they learned from this course.

This activity has been approved for AMA PRA Category 1 Credit
Specialty: Obstetrics and Gynecology

AdVerse Event Response Team (AVERT) Program 2.50 On-Site, Thursday, Jun. 26, 2014 - Vancouver, WA
This event has been cancelled.
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This interactive training prepares you to address the special needs of patients, families, and peers following an adverse event. Learn how to prepare for and deliver a compassionate and empathetic apology, when applicable, and develop an ongoing care plan for the patient and family affected by an unexpected or poor outcome. Specialty: All

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Monday, Jul. 28, 2014 - Seattle, WA
Registration Open
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The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix. Specialty:

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Monday, Sep. 8, 2014 - Seattle, WA
Registration Open
Close
The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix. Specialty:

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Sep. 11, 2014 - Bellingham, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Sep. 17, 2014 - Spokane, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Sep. 18, 2014 - Spokane, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Sep. 25, 2014 - Bellevue, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Oct. 2, 2014 - Mount Vernon, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Tuesday, Oct. 7, 2014 - Olympia, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Oct. 8, 2014 - Richland, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Oct. 9, 2014 - Richland, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Wednesday, Oct. 22, 2014 - Tacoma, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Wednesday, Nov. 5, 2014 - Yakima, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Thursday, Nov. 6, 2014 - Yakima, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Coach Approach: Transforming Health Care through Patient Engagement 18.75 On-Site, Thursday, Nov. 6, 2014 - Seattle, WA
Registration Open
Close
The Coach Approach to Healthcare is a two-and-a-half day seminar designed to introduce health care professionals to the spirit and practice of coaching. This training merges evidence-based behavior change methods with simple yet powerful tools to help patients overcome ambivalence and take ownership of their well-being. 

Who is this seminar for?
This seminar is for physicians who desire to:
  • Improve the quality of patient care and satisfaction
  • Increase patient compliance and outcomes
  • Create dynamic provider/patient relationships that inspire and motivate change
  • Connect more meaningfully with patients, coworkers and peers

This training is brought to you by Vera University, a division of Vera Whole Health. Offered in partnership with Experix. Specialty:

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Tuesday, Dec. 9, 2014 - Everett, WA
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All

The Electronic Age: Medical Records, Communication and Office Policies 2.00 On-Site, Thursday, Dec. 11, 2014 - Silverdale, WA
Registration Open
Close
From e-prescribing to e-discovery, in your office or in your pocket, electronics are becoming bigger parts of the health care landscape. Will electronics ultimately lead to improved quality of care, or are they liability landmines just waiting to be triggered? How can health care providers take control of these new tools for the benefit of patients while protecting their practice and minimizing the chance of liability? Specialty: All

Safe and Secure: Medical Office Staff and Patient Privacy 2.00 On-Site, Friday, Nov. 13, 2015 - Portland, OR
Registration Open
Close
All levels of staff will benefit from this focused seminar that illustrates best practices in protecting patient privacy. Topics include HIPAA and HITECH, the Uniform Health Care Information Act, breaches of patient health information, and release of patient health information. Cases related to minors, audits, and fines will be discussed.

  Specialty: All




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